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Global Maintenance Support
*24 x 5 Telephone Support
24 x 7 access to our web based technical support tools
Many of PTC's technical support resources and tools are available exclusively to our maintenance support customers on the web. Below is a list of some of the tools that are currently available - because we continue to change and add new support tools, refer to our Technical Support section of www.ptc.com for the latest available tools.
Others web support tools include access to our Knowledge Base, Suggested Tips & Techniques, FAQs, Subscription-based Alerts, Technical Application Notes and Technical Points of Interest. There is a Call Logger to log technical calls on-line and Call Tracker lets you view, search and annotate support call data. SPRs can then be tracked via the web site.
24 x 5 Live Technical Phone Support: Customers have access to PTC's technical support engineers, 24 hours per day during Monday through Friday. Support is available in English only after normal business hours. MCAD customers should expect 2 hour response time and Windchill customers 1 hour response time.
Automatic Shipment of the latest software releases. When new major releases of PTC software are available, it is shipped to our Gold maintenance customers for the products covered with an active maintenance contract. |
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